Acceptable Use Policy (AUP)
Applies to users of our website, forums, warranty check, support chat, and mobile apps.
You agree not to:
- Impersonate any individual or entity, or misrepresent affiliation with Fulgo Mobile
- Use automated scripts ("bots," "scrapers") to gather data or access restricted areas
- Upload or publish viruses, malware, or harmful code
- Violate any law; post illegal, defamatory, obscene, or infringing content
- Attempt unauthorized access to accounts, systems, or data
- Reverse engineer or misuse Fulgo Mobile's intellectual property
Fulgo Mobile may suspend or terminate access for violations without notice.
Terms Of Use
Scope: This agreement governs your access and use of Fulgo Mobile Global page and associated apps, unless a separate service agreement applies.
- License of Use: You have a limited, non-exclusive license to access the site, solely for personal or business use related to Fulgo Mobile products
- Intellectual Property: All site content—design, images, text, trademarks—is owned by Fulgo Mobile. Any reuse requires express written consent
- Prohibited Conduct: Same as Acceptable Use (robots, hacking, unlawful content)
- Third-Party Links: We are not liable for external content or reliability of third-party links
- Termination Rights: We can suspend or block access if you violate the Terms
- Disclaimer & Limitation: Services and content are provided "as is"—we disclaim implied warranties. Liability limited to direct losses only
- Governing Law: Australia
Sustainability
Fulgo Mobile’s Sustainability Hub outlines our commitment to people, planet & technology.
Our Focus Areas:
- Planet: Targeting net‑zero CO₂ emissions by 2040; promoting circular design in our devices (recyclable materials, minimal packaging)
- People: Supporting digital education programs in underserved communities, investing in tech scholarships
- Responsible Tech: Sourcing conflict‑free minerals; ensuring human‑rights‑compliant supply chain
- Ethics & Transparency: Whistleblowing support, supplier code of conduct, annual reports available
Guidelines
These apply to our official forums, social media, and events:
When engaging with the Fulgo Mobile Community:
- Be respectful and inclusive
- Avoid hate speech, harassment, or spam
- Do not post personal or financial information
- Stay on topic; no advertising or solicitation
- Disclose sponsored content or affiliate links
Fulgo Mobile reserves the right to remove posts or ban users for violations.
Careers
Join the team. No openings? Send us your resume anyway.
- Who we’re looking for: Designers, engineers, marketers, customer‑support professionals, sustainability officers
- Why work at Fulgo Mobile: High‑impact projects, innovation with purpose, global and local impact
- Submit your CV: careers@fulgomobile.com
Support Center
Find Help Fast:
- Frequently Asked Questions (FAQs): topics by Purchase, Warranty, Shipping, Setup, App & Wallet
- Product Manuals & Software files for download
- Warranty & Repair Portal: claim status, repair request, policy overview
- IMEI / Device Serial Lookup
- Live Chat & Ticket System (operating hours: 9 AM–6 PM GMT +10)
- Contact Support: info@fulgomobile.com